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How long until you ship my order? Most items are shipped within 24 hours of your payment clearing. Credit and Debit card payments usually clear immediately. Bank transfers typically take 3 to 5 days. How will you ship my order? We use major carriers (USPS, UPS, and FedEx ground). Average delivery time: 2 - 4 days. Once your order is mailed, you will receive an email notification and a delivery tracking number. What if my order is lost or damaged in shipping? Don't worry, you are covered. Free insurance is included with every shipment. If something happens to your package, so we can give you return information. Please do not return damaged packages without contacting us first. We must give you the correct return address first. Not following the shipper's specific return instructions will invalidate the insurance. Is the online order process safe? We use PayPal to process all transactions. PayPal is the premier payment processor on the Internet. Their secure web server and fraud protection program make this one of the safest ways to buy online. For your protection and ours, we will only ship to the billing address of the card or bank account from which the payment is drawn. Do I need a PayPal account? No. You can pay with any major Credit Card or checking account without actually signing up for a PayPal account. Is there a way to pay offline? Yes. To pay by personal check or money order click here. What if I need to return an item? Defective merchandise can be returned within the first 14 days. Please read our return policy first. |
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